Memorial Day Sale: $30 off on order over $200, code "30OFF"; $50 off on order over $300, code "50OFF", promotion ends on May 25th.

FAQ


1.  I'm wearing size 4, what size should I order?

Our design is a bit oversized, if you're wearing US size 4-6, you should choose size S.  Please check each product description for details.  

 

2.  What are the shipping methods and charges?

 For orders over $99, we provide free shipping.  Please click here for more shipping info. 

 

3.  What is the return procedure?

 Please check our Return Policy here. If your purchase is qualified for return, please email your return request to urlazhny@urlazh.com.  

 

4. How long will standard shipping take?

Orders are usually processed in 1-2 business days, we use Fedex International to ship which will take up to 5 days to arrive at your address.  We will provide tracking ID as soon as the order is processed.

 

5. Can I return a Sale product?

All items marked with "Sale" are not eligible for return.

 

6. Do you ship internationally?

 Yes, we accept all international orders and provide free shipping for all orders over $99 worldwide.

 

7.  How do I know my order status?

An email address or phone number is required to place your order.  We will email/text your order confirmation once your order is placed.  A notification will be sent once your package is delivered, and you can check tracking ID to locate your shipment. 

 

8. I liked one Carmine Wool Coat but it is out of stock, when will it become available again?

It depends on our production plan, you can email us at urlazhny@urlazh.com to check the status.  If we are able to replenish the inventory, we will notify you.