COVID-19 Shipping Delays
Since the beginning of April 2022, our fulfilment warehouses in Shanghai, China have been completely shut down along with unprecedented restrictive Covid-19 policies throughout the entire region. We had planned for the lockdown to last a maximum of a few weeks, but with the lockdown now entering its second month we are still unable to update our customers on when our business will be back to normal. At this time, orders still take about a month or more to be fulfilled and shipped.
We want to be transparent that the majority of our staff overseas are still under lockdown and our small team in New York are doing everything we can to make sure our customers receive their packages safely and in a timely manner.
We are so incredibly grateful to the loyal following that we've amassed in these few short years, and are committed to finding alternative solutions to the current situation in China. We will update you when the government has updated lockdown policies, and hopefully with some good news we can bring back the joy that Urlazh brings to everyone's wardrobes.
We deeply thank you for your understanding and support in these challenging times for our brand.